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In the last year, UberEATS has seen explosive growth in the number of cities that offer their food delivery service. If you live in one of these cities and haven’t tried out UberEATS, you may be wondering, how does UberEATS work?
We’ll give you the lowdown on how UberEATS works for customers, drivers and partnering restaurants. Perhaps this service could be your new go-to for restaurant delivery.
How Does UberEATS Work for Customers?
First, what is UberEATS? UberEATS is a relatively new food delivery service offered by Uber, the popular smartphone-enabled, ride-hailing company located in cities around the world. UberEATS lets you order delivery from your favorite restaurants that may not otherwise offer home or office delivery.
The process is simple. All you have to do is:
- Browse through your local restaurant listings, or search for specific restaurants.
- Add your menu items to the cart. Once you’re done with your cart, you’ll see your address, an estimated delivery time, and the price of the order including tax and booking fee.
- Tap “Place your order,” and the app will use your card on file for payment.
- Follow your order in the app. First, you’ll see the restaurant accept and start prepping your items. Then, when your order is almost ready, a nearby Uber driver will head to the restaurant to pick it up. Once your UberEATS driver is on his way, you’ll be able to see his name and photo and track his progress on the map.
What Else Do You Need to Know?
The process seems simple enough, right? But you may still have some questions. Here are some FAQ’s to help you with your UberEATS experience.
- Does UberEATS deliver to door? Your UberEATS driver/cyclist will deliver your food to your door. If you prefer, you also can customize your delivery location by curbside or in the lobby.
- Can you order in advance? Yes. UberEATS allows you to set up delivery ahead of time. You can order up to an hour before your desired delivery time and as much as a week in advance.
- How much does UberEATS cost? UberEATS charges a flat $5 “booking fee” per delivery to cover operational costs. UberEATS occasionally charges a “busy fee” when certain areas of your city are experiencing a high volume of orders. These busy fees fluctuate depending on how many people want to use the service and how many delivery partners are on the road in that particular area. You can view the exact amount of the busy fee in the app before placing your order.
- Is there an UberEATS promo code available? You can find your UberEATS promo code by opening the UberEATS app, tapping on the profile icon on the bottom right of your screen, and then tapping on “free food.”
- Do you need to tip your Uber delivery person? You’re not required to make an UberEATS tip — it’s entirely up to you. You can also write an UberEATS review on their app rating your experience.
Where Can You Find UberEATS?
UberEATS locations include 53 cities in the U.S., 30+ cities in Europe, and a handful of major cities in Asia, South America, Africa, Australia and New Zealand. The number of UberEATS cities continues to multiply as the food delivery service grows more popular.
Get $5 off your first two UberEATS orders with promo code eats-64g9t. Just use this link to get started.
How Does UberEATS Work for Drivers?
If you’re already an Uber driver, you’re in luck. You can do both — drive passengers and make food deliveries for Uber. If not, there are certain requirements to becoming a driver. In the case of Uber EATS, you can make food deliveries with a car, bike or scooter (depending on city laws), so it’s an excellent opportunity for car-less people to earn extra money as an independent contractor.
What Are UberEATS Driver Requirements?
To become an Uber EATS driver, you must:
- have a valid state driver’s license (but you don’t need a commercial license or CDL).
- have valid vehicle insurance.
- be at least 19 years old in the USA and 21 in Canada.
- have one or more years of driving experience.
- be able to lift at least 30 pounds.
Once accepted as an Uber driver, they’ll inspect your vehicle for safety, and you’ll have to complete their online training. Then, all you have to do is download the app and use it to “radio in” to UberEATS dispatchers to get your deliveries up-and-running.
How Much Can You Earn?
UberEATS drivers must buy their own gas and vehicle maintenance, but many enjoy the flexible schedule. UberEATS driver pay varies by location, anywhere from $10 to $20 per hour. You can set your own rates, but they must be reasonable. Remember, you’re potentially competing with other UberEATS drivers on the road. Tips aren’t included, and you’re not allowed to request tips. You can only accept tips upon the customer’s insistence. Uber pays weekly via PayPal or direct deposit.
How Much Does UberEATS Charge Restaurants?
If you’re wondering how UberEATS makes money, look no further than the fees it charges restaurants. While Uber takes a 25% commission on all of its drivers, the company also takes a hefty 30 percent cut of each order they deliver — a rate that’s significantly higher than competing food delivery services. Fees charged by popular sites like Seamless and Grubhub range from 12% to 24%, according to the New York Post. And rivals like Delivery.com, DoorDash, Postmates and Caviar charge fees ranging from 15% to 23%.
Although the restaurant fees are hefty, many restaurants benefit from the marketing exposure they get from Uber EATS. In larger cities, restaurant owners should plan for an increase of 20 or more orders per day by signing up with UberEATS. That’s where a partnership with the Uber brand can pay off in the long run.
Check out the video below to see how restaurants have found success partnering with UberEATS.
Is UberEATS Worth Joining?
Based on our research, UberEATS can be a lucrative enterprise for drivers and restaurants. For customers, we recommend signing up and trying them out at least once. You can get meals delivered from your favorite restaurants that you may not find delivery elsewhere. There’s no fee to join, so it’s definitely worth trying them out!
What experiences have you had with UberEATS?