MyHeritage DNA Reviews: How Does This At Home Test Measure Up?

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Journal with old photosCaution: You might want to steer clear of a DNA test unless you want to give your spouse proof that you are indeed a Neanderthal. But seriously, you can discover Neanderthal genes and much more with an at-home DNA test. Check out our MyHeritage DNA reviews to see if this is the test for you.

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Article Overview

How Do At Home DNA Tests Work?

Using a MyHeritage’s DNA test to find out ancestry is similar to using other at home DNA tests. They’re unbelievably quick and easy, and at home DNA test accuracy is 99.9%. This means you can precisely identify your living relatives and ancestors. Here’s how it works:

  1. Order the test online.
  2. Simply swab your cheek and place the swab in the provided tube.
  3. Use the pre-labeled envelope included in the kit to mail your sample to the MyHeritage DNA lab for analysis.
  4. View your results online in 4 weeks.

MyHeritage DNA Review

4.15
MyHeritage DNA Review
DNA Tests Offered 4.3
Storage & Privacy Policy 3.0
Pricing 5.0
Online Community 4.5
Customer Support 4.0

Pros

  • Competitive pricing for Autosomal DNA test
  • Reliable security for DNA test samples and results
  • DNA database of more than 1 million people
  • Provides biogeographical ancestry analysis
  • Can upload raw DNA data from other services and gives you raw data results from your MyHeritage DNA test
  • Good online community forums and customer service

Cons

  • Expensive premium membership cost if you want to research their massive database of family trees and records
  • No separate Y-DNA or mtDNA testing
  • Doesn’t offer targeted genealogical DNA projects available to join on website
  • Doesn’t provide health-related DNA test
  • No information on website about long-term DNA sample storage

MyHeritage DNA Key FeaturesMyHeritage logo

  • Test DNA for heritage with a simple cheek swab
  • Testing lab holds CLIA certification and CAP accreditation and adheres to strict privacy policies
  • DNA matching for cousins
  • Ethnicity percentile-based results from 42 regions around the world
  • Can import DNA testing results from AncestryDNA, 23andMe and other companies
  • Website supports 40 languages
  • Access to MyHeritage Family Tree Builder
  • MyHeritage.com is one of the most popular genealogical sites

How Much Does MyHeritage Cost?

  • $75.00 Autosomal MyHeritage DNA kit (cheek swab)
  • Results in 3-4 weeks

How Do Consumers Weigh In On MyHeritage DNA?

Here’s some of the customer feedback on MyHeritage DNA that we’ve found from around the web.

Positive Reviews

Even though the DNA identity results were slightly hard to comprehend initially, I was greatly helped with questions over phone by their helpful customer support rep Desmond, who better explained results and the ever evolving DNA reporting processes. Shortly afterward I received an updated report that showed more expected cultural identity and percentages, just as Desmond predicted likely to happen. Kudos… – B.R., Sitejabber 2/7/2018

I got one test done for myself and it was amazing and soon after I had a second one done for my husband. We asume that we know where we come from but you’d be surprised. I have to say too that the customer service is excellent. Thank you Maor for answering all my questions with such kindness. – Monica O., TrustPilot 1/1/2018

Negative Reviews

Purchased 2 kits (me and my husband). Got the results last Friday and was very excited about the results and shared with my entire family. 2 days later when I went to print my results, results had changed for me and my husband! Never got a notification that new results were published. Customer support said they recalculated all kits processed after a certain date. I don’t know how DNA can change and I can’t believe either of the reports. Not a credible company. Waste of money. – Susan M., Sitejabber 2/8/2018

Brought a DNA kit but once it came there were missing items in kit. Tried to contact them but the phone is never answered and they do not respond to messages left. Out of pocket with a kit i cannot use. The only way i can get my money back is through the small claims court. No customer services whatsoever. Pathetic. – Dave Tom, TrustPilot 2/3/2018

Our Personal Experience

One of our staff ordered a copy of MyHeritage DNA so we could share our personal experience with you. The box arrived in 2 days since we have Amazon Prime and looks quite snazzy! Check out our unboxing video below for the scoop.

MyHeritage Test Unboxing Video

How Does It Work?

After opening the box, the rest of the DNA gathering process was fairly smooth. You basically take a long cotton swab, swab the inside of your cheek with it, and then place it into a vial. The only thing I hesitated with is they ask you to insert the swab into the container and break the swab at a line drawn on the swab – I was worried the swab would break at the wrong place or the container wouldn’t close. Fortunately that worked seamlessly as well and in hindsight seemed fairly foolproof.

Shipping

The only thing that really irritated me about the whole process was the shipping. The postage was not included, and although it says “place stamp here,” I weighed and calculated my envelope with the sample once it was ready to ship on the USPS website, and it said it would take $0.71 cents to mail, which is two stamps – I can see people only adding one and the sample getting returned. Wouldn’t take much for them to prepay the postage in my opinion.

Privacy And Data Retention

Lastly, regarding the companies privacy and data retention policy – this is interesting – they’re based in Israel. At first I thought that was a concern, but after thinking about it that’s probably safer than having it in the U.S., given the track record of some companies mining and cross-referencing consumer data. But if this is a concern for you, you can review the MyHeritage DNA terms and conditions, as well as their consent agreement. After all, this is your DNA we’re talking about here, and you may have noticed that DNA cases have been in the news lately.

A Peek Into The Lab Of MyHeritage DNA

One thing I found really nice is that MyHeritage DNA keeps you in the loop. You’ll get consistent emails informing you that they received your sample, and where it currently is in their sampling process. I’ve attached a sample of the email so you can see:

MyHeritage DNA Sample Analysis Process

Shortly after this email arrived they gave me a closer look into how my DNA sample was progressing, along with an ETA for my results. If you’re interested, you can learn about DNA extraction, microarray processing, how the raw data is produced from your sample, and then of course details on your results. Here’s an example of what I saw when I logged in to the site to check the progress of my sample during the DNA extraction phase:

MyHeritage DNA Extraction Progress

MyHeritage DNA Results

My results arrived on April 21, which is 4 days before their ETA. When you first launch the link in the email, you’ll see an impressive video with bells and whistles and a spinning globe that will reveal your ethnicity estimate as it zooms in and colors sections of the globe corresponding to your DNA. Here’s a screenshot of my results.

MyHeritage DNA Results

Ethnicity Estimate Details

From this screen you can zoom in and view more ethnicity details:

MyHeritage DNA Results - Ethnicity Estimate Details

You also have the option of viewing all available ethnicities (a long list, in other words all the ethnicities for which your DNA came up 0%).

MyHeritage DNA Versus Top 3 Competitors

See the key differences between MyHeritage DNA and other DNA test providers.

MyHeritage DNA vs 23andMe

  • 23andMe offers health-related DNA results, while MyHeritage does not.
  • The MyHeritageDNA test kit is significantly less expensive than 23andMe’s tests.
  • MyHeritage has a highly active online community; 23andMe does not.

MyHeritage DNA vs AncestryDNA

  • You can upload your raw DNA results from AncestryDNA, 23andMe and FamilyTree DNA to MyHeritage’s database. AncestryDNA doesn’t allow you to upload other companies’ results.
  • Ancestry.com’s DNA database is much larger than MyHeritage.

MyHeritage DNA vs FamilyTree DNA

  • FamilyTree DNA (FTNDA) offers three separate types of DNA ancestry tests (autosomal, mtDNA and Y-DNA), but MyHeritageDNA only sells an autosomal DNA ancestry test.
  • MyHeritage’s database of genealogical records, family trees and other research tools is much larger than that of FTNDA.

What’s Your Ethnic Makeup?

MyHeritage DNA will give you a percentage breakdown of your ethnicity from 40+ regions around the world. Check out this video to see how you’ll view your results online.

What’s The Best DNA Test For Ancestry?

Want to learn more about DNA testing? Not sure after reading our MyHeritage DNA test review? Check out our DNA ancestry test reviews, which give you all the info you need to know about how DNA tests work, what the results mean, how to interpret them, and more. We compare the top 6 companies in the DNA testing space, so head on over and see how MyHeritage DNA stacks up against the competition.

What are you hoping to learn from an at-home DNA test?

Disclaimer: The information provided through this website should not be used for diagnosing or treating a health problem or a disease. It is not a substitute for professional care. If you have or suspect you may have a health problem, you should consult your health care provider.
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An international traveler since she was under 10 years old, Sally loves exploring the world’s mysteries first hand. Her favorite destinations? Greece and the British Virgin Islands. She grew up learning to question, explore, and discover new things and ideas — it’s probably why she went into journalism as a career! She loves what the Internet has brought to research and exploration, but she still hits the ground to travel whenever she gets the chance.

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