Priority Pass Review: Are the Perks Worth the Purchase?

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Laptop and food in airport loungeAre you tired of fighting for airport seats whenever you have a layover or delayed flight? If you’ve spent enough time in airports, you know the woes of being stuck in one of those small, uncomfortable seats for hours on end — or even having to settle for the floor during peak travel times. If you often fly for work or vacations and are looking for a better travel experience, it could be time to invest in Priority Pass. This membership gives you airport lounge access all across the globe. Check out our Priority Pass review for benefit info, pros and cons, cost and much more.

Priority Pass logoVisit the Priority Pass Website

Review Overview

Benefits
Cost
Availability Worldwide
Customer Service
User Reviews

3.45/5.00

We give Priority Pass good ratings for the benefits it offers and the large number of locations worldwide. But customer support can be spotty, and there are enough negative reviews online to bring this rating down.

Key Priority Pass Membership Benefits

  • More than 1,000 Priority Pass lounges in airports around the world
  • Complimentary pre-flight bites and drinks
  • Free WiFi and plenty of charging stations for your devices
  • Smartphone apps to download a digital lounge access pass
  • Up-to-date, searchable listing of Priority Pass lounges via their website and smartphone app
  • Businesses can purchase Priority Pass for employees or customers

Pros

Cons

  • Spacious, comfortable lounge seating in quiet environment
  • Unlimited free food and drinks (including alcohol)
  • Some lounges include other perks like newspapers, showers and phones
  • Not restricted based on the airline you’re using compared to many airport lounges
  • Lounges located in 500+ cities
  • Excellent option for some international airports, where ample seating, food and other resources may not be available
  • Expensive, especially with guest fees
  • You’re not guaranteed access
  • Many pass holders report overcrowding
  • Lounges vary widely in quality and amenities
  • Restricted hours at some lounge locations
  • Several complaints about poor corporate customer service

Pricing

 StandardStandard PlusPrestige
Annual Membership Price$99$249$399
Member Lounge Access$27 Fee Per Member Visit10 Free Visits; Then $27 Per Member VisitUnlimited Visits
Price Per Guest Per Visit$27$27$27

Coupon

From now until June 30, 2017, our readers can save 25% off Priority Pass memberships by using this link.

What Do Members Have to Say?

We’ve researched Priority Pass customer feedback around the web. Here are some positive and negative reviews we found.

Positive Priority Pass Reviews

I have to say that I did not have many problems using my Priority Pass. Before using a lounge, I normally ask if I can see how busy they are. Some lounges are not as good but some are amazing. When delayed, I appreciate that I can have shower, drinks, food and comfortable chair. – Zabka, TripAdvisor 1/6/2016

I fly twice a week in Europe and never leave home without my Priority Pass card. The lounge access is great as I can relax and get work done instead of having to scramble for a seat in departures as children run around screaming. – Tim R., Trustpilot 11/10/2014

Negative Priority Pass Reviews

The problem with PP is that they don’t manage any lounges themselves, and their contracts with the contract lounges they use gives people the lowest priority access, after all the other companies they’ve contracted with and of course those that book direct with the lounge. – USBusinessTraveler, TripAdvisor 1/2/2017

Between lounges that are coincidentally “temporarily closed” for priority pass members at weird times (2 pm through 7pm , wingtips in JFK), blackout times (nothing after 5:30 PM in terminal 1 JFK), and few lounges (see Washington D.C. area), this service sucks. If you’re a business traveler like me who’s got the chase sapphire reserve and is looking to unwind after a client meeting, this is just going to let you down. You’re better off going with your airline rewards program. – Gerardo, Trustpilot 12/24/2016

What Can You Expect From Priority Pass Lounges?

Sometimes pictures are better than words. Check out the video below for a glimpse into some of the world’s best airport lounges that you can access with Priority Pass.

What’s Our Final Verdict on Priority Pass?

Visit the Priority Pass Website

A Priority Pass membership may be worth it if you travel a lot for work or leisure, especially internationally. But our biggest word of advice is to read the terms and conditions of each membership level clearly before forking over your money. A huge majority of customer complaints we found online resulted from people who felt duped when denied access when, in fact, they didn’t read the fine print. Here’s an excerpt many failed to read before purchasing:

“All participating lounges are owned and operated by third party organizations…The cardholder accepts that the Priority Pass Group of companies has no control over the lounge operator’s decision whether to admit any cardholder, the number of people allowed in any lounge at any time, facilities offered, the opening/closing times, the length of time which cardholders may spend in the lounge and any charges payable for extended lounge visits or the personnel employed by the lounges.”

No, Priority Pass won’t get you into all their airport lounges all the time, particularly during busy travel seasons. If this isn’t worth the cost to you, another option is to apply for a rewards credit card with Priority Pass as an included benefit, like the Chase Sapphire Reserve or American Express Platinum cards. Check out our reviews of the best rewards credit cards on our sister site, SafeSmartLiving, to learn more.

Do you use airport lounges? Do you think Priority Pass is worth it?

An international traveler since she was under 10 years old, Sally loves exploring the world’s mysteries first hand. Her favorite destinations? Greece and the British Virgin Islands. She grew up learning to question, explore, and discover new things and ideas — it’s probably why she went into journalism as a career! She loves what the Internet has brought to research and exploration, but she still hits the ground to travel whenever she gets the chance.

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1 Comment on "Priority Pass Review: Are the Perks Worth the Purchase?"

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Sadie Cornelius
Admin
Sadie Cornelius

My husband and I have a priority pass and couldn’t imagine what travel was like before having one. Granted they’re not in every airport or open all the time but for the most part they have the entire world covered. We even went to 3 lounges in one day/airport when we had a long layover at JFK. The Air France one had open bar, showers, TVs and all the lounges we’ve experienced thus far were so calm, relaxing and take the stress out of traveling. I will note though you can’t hear the announcements for gate changes and other possible delays so make sure you keep an eye on the flight status online (using their FREE wifi).

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